Frequently Asked Questions
Everything you need to know about Baseus products and services.
Are Baseus products covered by a warranty?
Yes, all authentic Baseus products come with a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How can I verify the authenticity of my Baseus product?
Every Baseus package features a scratch-off security sticker with a unique 16-digit code. You can verify this code on our official website to ensure your product is genuine.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
Do Baseus chargers support fast charging for all devices?
Our chargers support major protocols including PD 3.0, QC 4.0, and SCP. However, fast charging speeds depend on your device's compatibility and the use of a high-quality data cable.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.