Returns & Exchanges
At Baseus Official, we stand behind the quality of our electronics and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are committed to providing a seamless return or exchange process.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were initially provided.
Ship the Product
Affix the provided shipping label or use a tracked carrier to send the package back to our designated inspection center.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing